Here is some general information about NZ Financial Services Group Limited (NZFSG).
NZFSG (FSP286965) holds a Financial Advice Provider licence issued by the Financial Markets Authority (FMA).
There are no conditions attached to this licence on the financial advice that may be given under our licence from the FMA.
There are Financial Advice Providers (Adviser Businesses), and Financial Advisers who are engaged by these Adviser Businesses (Financial Advisers), who are authorised to provide financial advice under NZFSG’s licence from the FMA.
Financial Advice and Product Providers
The Adviser Businesses and their Financial Advisers provide financial advice about Life, Fire & General Insurance and/or Home Lending products. They only provide financial advice about products from certain product providers that are included in NZFSG’s approved panel of product providers.
Each Adviser Business, and each Financial Adviser within the Adviser Business, has their own disclosure documents. These disclosure documents:
If you proceed with a product on the basis of financial advice received from a Financial Adviser, the Adviser Business usually receives commission from the applicable product provider. The commission is generally of an upfront nature but may also include a renewal or trail commission.
This commission is used to remunerate the Financial Adviser that provides the financial advice to you, and to pay the expenses associated with running the Adviser Business including any rent, staff costs and IT resources. From this commission the Adviser Business also pays NZFSG for services we provide to the Adviser Business in connection with the Adviser Business’ authorisation under our licence from the FMA.
The Adviser Business takes steps to ensure that the receipt of commissions does not influence the financial advice given to you and that their Financial Advisers prioritise your interests by recommending the best product for your purpose regardless of the type and amount of commission that may be received. These steps include:
Fees and Expenses
Generally the Adviser Business and their Financial Advisers don’t charge you any fees for the advice and transactional solutions provided to you. This is possible because they usually receive commission from the applicable product provider as described above. There are two exceptions to this general position which are explained below.
You may be charged a one-off fee in the following situations:
(a) No commission: If you request services in relation to a product or service and the Adviser Business or Financial Adviser does not receive a commission. Any such fee would be agreed and authorised by you in writing before the services were completed, and would be based on an estimate of the time spent providing the advice.
This may arise in the rare event that you request services in relation to either a product that is offered by a provider that NZFSG, the Adviser Business or the Financial Adviser does not hold an accreditation with, or a product that is outside NZFSG’s usual arrangements with its product providers.
(b) Repayment of commission: If a product or service provider requires that commission is repaid within 27 months of you taking out the product. Any such fee would be no more than $2,500 (plus GST) and would be calculated based on a rate of $250 (plus GST) per hour of the Financial Adviser’s time spent providing services to you in connection with the applicable product. The fee charged will not exceed the amount of commission clawed back from the product provider.
Should the Adviser Business or its Financial Advisers need to charge you a fee, generally you will be invoiced and will be given 30 days to make payment. If this applies, more information will be provided by your Adviser Business and Financial Adviser.
Conflicts of Interest
If there are any conflicts of interest, apart from commission, that could potentially influence the financial advice given to you, these will be shown in your Financial Adviser’s Disclosure Guide.
Complaints and Dispute Resolution
If you have a complaint about the service you’ve received from your Adviser Business or your Financial Adviser you need to tell them about it. Information about your Adviser Business’ internal complaints service and their dispute resolution scheme can be found in their disclosure documents.
If you have a complaint that relates to NZFSG, or if you are unhappy with how a complaint against your Adviser Business or your Financial Adviser has been dealt with, you can contact NZFSG’s internal complaints service by emailing us at email@example.com with the heading Complaint - (Your Name).
Please set out the nature of your complaint, and the resolution you are seeking. We aim to acknowledge receipt of this within 24 hours. We will then record your complaint in our Complaints Register and investigate your complaint. We may want to meet with you to better understand your issues.
We will then investigate your complaint and provide a response to you within 7 working days of receiving your complaint. If we need more time to investigate your complaint, we’ll let you know.
If we cannot agree on a resolution you can refer your complaint to our external dispute resolution service. This service is independent and will cost you nothing and will assist us to resolve things with you.
Details of this service are:
Financial Services Complaints Limited
Phone: 0800 347 257
Anyone giving financial advice under NZFSG’s licence from the FMA is bound by and supports the duties set out in the Financial Markets Conduct Act 2013. These duties are: